Privacy Policy

At Cheap Carpet Los Angeles ("Company", "we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Site and use our carpet sales, installation, and related services (collectively, the "Services").

By using our Site or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Site.

1. Information We Collect

We may collect personal information in a variety of ways, including:

1.1 Personal Information You Provide to Us

When you use our Site or request our Services, you may voluntarily provide us with personal information, such as:

Name
Phone number
Email address
Physical address
Project details
Payment or billing information (for quotes or purchases)
Any other information you choose to provide via forms, email, or phone

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect information such as:

IP address
Browser type
Device type
Referring URL
Pages visited
Time and date of visit
Location data (based on IP or browser)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics. Cookies help us remember your preferences, analyze traffic, and improve our marketing efforts.

You can adjust your browser settings to refuse cookies, but this may limit some functionality on our Site.

2. How We Use Your Information

We may use the information we collect from you in the following ways:

To provide and manage carpet sales and installation services
To respond to inquiries and provide customer support
To send estimates, invoices, and service confirmations
To improve our website and user experience
To personalize user experiences and deliver targeted content
To send promotional emails, offers, or newsletters (you can opt out)
To comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

3.1 Service Providers

We may share your information with trusted service providers and contractors who help us deliver our Services (e.g., carpet installers, billing processors, hosting companies). These partners are obligated to use your information solely for the purpose of providing services on our behalf.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests such as subpoenas, court orders, or to protect our legal rights.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the business assets. You will be notified if such a transfer affects your personal data.

4. How We Protect Your Information

We use a combination of administrative, technical, and physical safeguards to protect your personal information, including:

SSL encryption on our Site
Limited access to personal data by authorized personnel
Secure servers and firewalls
Regular malware scans

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 California Privacy Rights (CCPA)

If you are a California resident, you may have the right to:

Know what personal information we collect and why
Access a copy of your personal data
Request deletion of your data
Opt out of the sale of your data (note: we do not sell personal data)

To exercise these rights, please contact us at

5.2 Email Marketing Opt-Out

If you receive promotional emails from us and no longer wish to, you can opt out at any time by clicking the "Unsubscribe" link at the bottom of the email or by contacting us directly.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

As long as your customer account is active
As required to comply with legal, tax, or accounting obligations
To resolve disputes and enforce agreements

Once data is no longer needed, we will securely delete or anonymize it.

7. Third-Party Services and Links

Our Site may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We are not responsible for the content, practices, or privacy policies of these third-party sites.

We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Site and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has submitted personal data, we will delete that information immediately.

If you believe we may have collected information from a child, please contact us at

9. International Users

Our website is intended for use in the United States. If you are accessing the Site from outside the U.S., please be aware that your information may be transferred, stored, and processed in the United States, where privacy laws may differ from those in your country.

10. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. Any changes become effective immediately upon posting.

We encourage you to review this policy regularly to stay informed about how we protect your information.

Thank you for trusting Cheap Carpet Los Angeles. We are committed to protecting your privacy and ensuring a safe and transparent experience for all our customers.

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